Data deletion instructions

Last updated: October 13, 2026

You can request deletion of personal information handled by Spreadle through its website enquiries, website AI experiences, WhatsApp integrations and hosted staff dashboards. This includes services operated for businesses such as Smile Stories.

1. Send a request

Email spreadlellc@gmail.com with the subject Data deletion request.

• Identify the relevant business and Spreadle service.
• Provide the WhatsApp number with country code, or the staff/enquiry email associated with the records.
• Describe which records you want removed. An appointment reference or approximate date can help if you have it.
• If acting for another person, explain your relationship and authority to make the request.

Send only what is needed to locate the records. Do not send passwords, API tokens, detailed medical information or unnecessary identity documents.

2. Verification and review

This is a manual request process. Visiting this page or sending an email does not automatically delete information. We may ask you to confirm control of the relevant phone number or email, or your authority to act for someone else, before disclosing or removing records.

After verifying the request, we identify the relevant records, review who controls them, and arrange deletion of information under Spreadle's control where applicable. For customer-business records we coordinate with that business. We explain any further action needed, relevant limits and the outcome of the request. No fixed response or completion deadline is specified here.

3. Clinic and integrated-provider records

Patient profiles and appointment records in a dashboard may be operated by Spreadle on behalf of a clinic. DoctoSmart appointments and independent clinic records require the clinic or provider to act through its own processes. We help identify the responsible business and coordinate the request where we can; we cannot promise to delete independent records or every provider backup ourselves.

Cancelling an appointment, hiding a booking or clearing the dashboard inbox does not erase all patient profiles, booking snapshots or processing records. Tell us explicitly if you are requesting personal-data deletion.

4. Retention limits and browser data

Where applicable law requires retaining particular information, only the information needed for that requirement may be retained. We explain an applicable exception when responding. Meta Platform Data remains subject to Meta's retention and deletion requirements; operational convenience is not a blanket exception to a deletion request. Technical logs and provider backups may require separate handling, and we do not promise immediate erasure of every backup copy.

The website AI experience's history resets when you reload or leave. The floating Spreadler consultant's history is stored in your browser; use its clear-history action or clear that site's browser storage to remove the local copy. This does not delete information processed independently by providers or stored appointment records. Email us about information you submitted through website enquiries or other Spreadle-controlled records.

For access or correction requests, use the same contact address. Read the Privacy Policy for data categories, purposes, providers and retention details.